Contact us

Email is the fastest way to reach us, and a person answers — someone who has actually fitted these things to a real car, not a script.

Write to us at helpandsupportdrivetrim@gmail.com, or use the form at the bottom of this page. Both land in the same inbox.

When we reply

Monday to Friday, 9:00 to 18:00 Central European Time. Most emails are answered the same working day, and every email is answered by the end of the next working day at the latest. Messages sent at the weekend or on a public holiday are answered on the next working day.

If two working days pass and you have heard nothing, send it again. It means the message did not reach us, or our reply landed in your spam folder — it does not mean we are ignoring you.

Before you buy

If you are unsure whether something works in your car, ask first. Send us your car's make, model and year and one sentence about what you are trying to fix.

We will tell you which product does it, or that none of ours does. We would genuinely rather lose the sale than process the return — a return costs us both money and costs you two weeks.

After you buy

Put your order number in the first line. It saves a round trip and gets you a real answer instead of a request for more information.

Whether it is a tracking question, something that arrived damaged, a fitting problem or a return, we will tell you exactly what happens next rather than asking you to fill in a form.

Complaints

If something has gone wrong, say so plainly and we will deal with it. We acknowledge every complaint within one working day and we tell you what we are going to do about it and by when.

Use the form below

Include as much detail as you can. Vague questions get vague answers; a make, model, year and a sentence about the problem gets you a real one.