Everything below is what we commit to. If anything here is ever not true for your order, tell us and we will sort it.
Shipping is free
Every order ships free, to every destination we serve, with tracking. There is no minimum spend, no weight surcharge and nothing added at the checkout screen. The price on the product page is the price you pay.
Where we ship
- Spain
- All 27 European Union countries
- United Kingdom
- United States
If your country is not on that list, write to us before ordering. We can often arrange it, but we would rather agree it with you first than take your money and then explain we cannot deliver.
Dispatch
Orders placed on a working day before the afternoon cut-off leave the warehouse within 24 hours. Orders placed at the weekend or on a public holiday go out on the next working day.
You get a tracking link by email the moment the parcel is handed to the carrier. If that email has not arrived within two working days, check your spam folder and then email us.
Delivery times
Transit time starts when the parcel ships, not when you order.
- Spain (mainland): typically 2–4 working days
- Balearic Islands: typically 3–6 working days
- Rest of the EU: typically 4–8 working days
- United Kingdom and United States: typically 6–12 working days
- Canary Islands, Ceuta and Melilla: longer, and subject to customs formalities and local import charges
These are typical ranges from the carrier, not guarantees. Peak periods — late November through December especially — run longer. Under EU consumer law, if we cannot deliver within 30 days of your order we will tell you and you may cancel for a full refund.
Customs and import charges
Orders delivered within the European Union carry no additional customs charges — the price you paid is final.
Deliveries to the United Kingdom, the United States, the Canary Islands, Ceuta and Melilla leave the EU customs territory. Your own country may charge import duty, VAT or a carrier handling fee on arrival. Those charges are set by your government, not by us, and they are paid by you to the carrier. We cannot calculate or absorb them. If a parcel is refused at customs and returned to us, we refund the goods.
Something went wrong
The tracking has not moved in days
Email us the order number. Carriers occasionally lose a scan and the parcel is still moving; if it genuinely is not, we will chase it or send a replacement.
It arrived damaged
Photograph the box and the item before you unpack any further, and email us within a few days of delivery. We will replace it.
The wrong item arrived
That is our mistake. Email us and we will send the right one and cover the return of the wrong one.
Address changes
If you spot a mistake in your address, email us immediately. Before the parcel ships we can usually change it. Once it is with the carrier, we cannot.