You have 30 days from delivery to send anything back for a refund. That is longer than the 14 days EU law requires, and it is deliberate: fitment mistakes are usually only obvious once the thing is in the car.
Reasons we accept
- It does not fit your car.
- It does not do what you expected.
- You changed your mind.
That last one counts. You do not have to justify it and we will not ask you to argue for it.
How to do it
- Email us with your order number and one line about what went wrong.
- We reply with the return address and instructions, usually the same working day.
- Post it back. Keep your proof of postage until the refund lands.
- We refund to your original payment method once it arrives. Banks typically take a further 3–10 working days to show it.
Condition
Send it back in a condition where we could reasonably resell it. Keep the original packaging where you can — but a missing box on its own is not grounds for us to refuse a refund. Fitting something, deciding it is not for you, and unfitting it is normal and expected.
What we cannot refund is an item that has been physically damaged after delivery, or one where parts are missing.
Who pays the return postage
- We sent the wrong item, or it arrived damaged or faulty: we pay, and we sort it out.
- You changed your mind or it did not fit: you pay the return postage.
Your statutory rights
Under EU consumer law you have a right of withdrawal of at least 14 days from delivery, without giving a reason. Our 30-day policy extends that; it does not replace or limit it. You also keep a legal guarantee of conformity against faults that were present at delivery, which lasts well beyond the return window. Nothing on this page reduces those rights.
Faults after the return window
If something fails months later, still email us. A fault that was present from the start is covered by the legal guarantee, and we would rather fix it than have you write us off.